Vendor Usage Feedback

Name: *

Organization: *

Email Address: *

Name of the CO+OP Vendor that Provided Services

Vendor representative's name and email address

Date for when the vendor was used

Is this the first time to use this particular vendor?
Yes

Did the vendor ask if your organization was a CO+OP member?
YesNo

Did the vendor offer/explain CO+OP discount in regard to particular product/services offered?
YesNo

Did the vendor invoice accurately?
YesNo

Was the CO+OP discount stated on the invoice?
YesNo

Definition of Performance Ratings for the next section:
EXCEPTIONAL:
Exceeds contractual requirements. The products or services provided by the vendor went far beyond the contractual requirements and expectations.

SATISFACTORY:
Meets contractual requirements. The products or services provided by the vendor met the intended expectations.

UNSATISFACTORY:
Does not meet contractual requirements. The vendor did not meet the contractual requirements meaning the products or services provided were not satisfactory.

N/A:
Not Applicable

INSUFFICIENT INFORMATION TO RATE:
There is not a sufficient amount of information to rate the performance of the vendor in this area.

PERFORMANCE RATING

COMMENTS

Work performed in compliance with contract terms.

ExceptionalSatisfactoryUnsatisfactoryN/AInsufficient info to rate

Vendor’s communication was timely and thorough.

ExceptionalSatisfactoryUnsatisfactoryN/AInsufficient info to rate

Any adjustments or corrections needed was handled promptly and effectively.

ExceptionalSatisfactoryUnsatisfactoryN/AInsufficient info to rate

Quality of the work

ExceptionalSatisfactoryUnsatisfactoryN/AInsufficient info to rate

Customer service provided

ExceptionalSatisfactoryUnsatisfactoryN/AInsufficient info to rate

Professionalism of the staff

ExceptionalSatisfactoryUnsatisfactoryN/AInsufficient info to rate

Would you recommend this vendor again?
If yes – would you be willing to provide a short testimony for future publications?

YesNo